1. Introduction

At Nuage Solutions we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Bulk SMS, WhatsApp, Email, and IVR services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and other contact details when you register for our services or communicate with us.

• Usage Data: We collect information about how our services are accessed and used. This may include information such as your IP address, browser type, device information, and the pages you visit.

• Communications Data: We collect information related to the communications you send through our services, such as the content of SMS, WhatsApp messages, emails, and IVR calls.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our services.
• To communicate with you, including sending service-related communications and responding to inquiries.
• To process transactions and manage your account.
• To comply with legal obligations and protect our legal rights.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your data, subject to certain legal obligations.
• Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at nuagesolutionsllp@gmail.com

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.