1. Overview

At NUAGE SOLUTIONS LLP, customer satisfaction is our priority. We understand that circumstances may change, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be issued for our services, including Bulk SMS, WhatsApp, Email, and IVR services.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Delivered: If you have paid for a service that has not been delivered within the agreed timeframe, you are eligible for a full refund.

• Technical Issues: If a technical issue on our end prevents you from using the service and we are unable to resolve it within a reasonable period, you may request a refund.

• Billing Errors: If you are charged incorrectly or for services you did not receive, we will issue a refund for the incorrect amount.

• Unused Services: If you have purchased a package or subscription and have not utilized any of the services, you may be eligible for a partial or full refund, depending on the circumstances.

3. Non-Refundable Services

The following conditions are not eligible for a refund:

• Activated Services: Once a service has been activated, no refunds will be issued. However, we will provide support to resolve any issues you may encounter with the service.

• Change of Mind: Refunds will not be issued for services that have been delivered as agreed but are no longer needed due to a change of mind.

• Partially Used Services: If you have used a portion of the services (e.g., a partial use of Bulk SMS credits), a refund will not be issued for the remaining unused portion.

• Violations of Terms of Service: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.

4. Refund Process

To request a refund, please contact our customer support team at or with the following information:

• Your full name and contact details.
• The service for which you are requesting a refund.
• The reason for the refund request.
• Any relevant transaction or invoice numbers.

Once your request is received, our team will review it and respond within 2 to 3 business days. If approved, the refund will be processed and credited back to your original method of payment within 7-10 days.

5. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date at the top of this policy will be updated accordingly. We encourage you to review this policy periodically.